Our Mission is too successfully blend the talents of our dedicated staff, state of the art tools and technology and the right attitude to provide our customers with safe, economical, professional quality services .
To provide a level of service that will exceed the expectations of our clients, maintain the highest level of quality and allow our employees the opportunity to grow and prosper. To instill confidence with all parties by professionally managing all aspects of each and every project, be it large or small.
At SME we:
- aim to supply a high quality and versatile service to all our clients, delivering the best value at all times whilst continuing to develop our people skills through advance training opportunities.
- make continuous improvements to our services and people – a prime factor in our continual success.
- operate an open and honest relationship with all of our clients and this includes joint decisions making processes, agreed objectives and anticipated goals
Values & Vision
We act with Integrity in all of our interactions never compromising our business ethics. This is the cornerstone of who we are as a company, and is essential to our future success. The company has clear values, which are:
Safety – we care about people
Reliability – we have integrity
Responsiveness – we listen to what you say.
SME has a proven track record of effectively delivering diverse projects to a broad range of customers.
Dedicated – proactive and dependable
Agile – flexible and smart
Measured – we make carefully balanced decisions.
Our core Principles
Honesty: To always be truthful, open and candid.
Integrity: To do what we say, live up to the highest standard of fairness and ethical behavior.
Culture: We seek new opportunities to learn, to improve, to teach and to add value.
Passion: We love what we do, we lead by example and we take the lead.
The management of SME believes that customer (client) satisfaction is an important key to the success of our business. This message is cascaded throughout the company. We have developed a comprehensive approach to customer care and to minimizing defects on all our schemes. Our objective is to achieve customer satisfaction and repeat business by providing electrical solutions that conform to agreed requirements.
SME has built its foundations on relationships with partners, associations, clients, contractors, and employees. Our reputation is based upon recommendations and this has helped set us apart from our competitors.
The code of conduct at SME stems from traditional values within our workforce. Trust, honesty and understanding encompass many of our beliefs and for your own peace of mind we have implemented the following and will endeavor to:
- Be polite, friendly and courteous
- Maintain a high stand of professionalism
- Carry cooperative and flexible attitudes
- Acknowledge concerns
- Be informative
- Listen to feedback